By : Ir. Dr. Hasnul Bin Mohamad Salleh, BSc., MSc., PhD., MIEM, PE
Abstract
The measurement of performance has created uncertainty by the lack of an agreed appropriate analytical tool. The current method of evaluating and monitoring performance for example financial and operational, physical and personnel factors are made separately without bringing together the inputs and outputs into a single measure of performance.
Although companies were able to tell the level of activities undertaken they were less able to describe the level of achievement.
